OMI PULSE – Web-Based Services Privacy Policy and Notice for End Users

Last Updated: September 4th, 2024

Overview

Outcomes Matter Innovations, LLC (“OMI”, “we”, “us” or “our”) takes very seriously its obligation to protect the confidentiality of your personal information. OMI develops and provides a web-based portal for patient care management, known as OMI PULSE for use by healthcare providers, health insurance carriers, and other healthcare-related staff end users.

Introduction

This Privacy Policy and Notice describes how OMI’s OMI PULSE web-based portal for providers, insurers and other healthcare-related end users use, store, and transmit information and data. OMI may modify this Privacy Policy and Notice at any time and shall post the new version here, with the date of the most recent revision posted at the top. Your continued use of OMI PULSE after the posting of any new or revised Privacy Policy and Notice shall constitute your consent to such terms, as modified.

Your Personal Information

Connections to Healthcare Providers and Health Insurance Carriers

To use OMI PULSE, you must be an employee or other authorized user engaged with a healthcare provider or health insurance carrier who has contracted with OMI for use of OMI PULSE. Your use of OMI PULSE may also be subject to your employer’s policies and terms. You understand that while connected or attempting to connect to OMI PULSE, we may collect, store, process, maintain, upload, sync, transmit, share, disclose, and use certain data and related information, including but not limited to information or data regarding the characteristics or usage of your device, system and application software, and peripherals as well as your personal information, location data, and other content as more fully described herein.

Please contact your employer or other entity that provides your access to our OMI PULSE if you have any questions about their policies or terms.

Information We Collect

We may collect information about you including non-personally identifiable information and/or “Personal Information,” which is information that may identify, relate to, describe, or be capable of being associated with or reasonably linked, directly or indirectly, with a particular identified or identifiable person or household.

Personal Information we might collect about you at the time of account creation or when making updates to your account, includes data such as the following:

• First and Last Name
• Email address
• Password
• Telephone number to be used for Multi Factor Authentication

We may also collect certain information about you from your employer, or the health care provider or health insurance carrier on behalf of whom you are an authorized user of OMI PULSE. This Personal Information may include:

• Assigned Application User Roles, which are permitted to be granted to the end user within the application; and
• Practice ID, which identifies the medical practice or other Client on whose behalf the end user is authorized to act.

Personal Information we may collect automatically from you when you use OMI PULSE includes data such as:

• Browser type
• Language preference
• IP address
• Type of device
• Operating system used

Without limitation, the following types of information are not considered Personal Information for purposes of this Privacy Policy and Notice: PHI covered by HIPAA, information derived from PHI that is de-identified in accordance with HIPAA, and PHI we handle in our capacity as a Business Associate to a Covered Entity.

Using Third Party Tools and Features

If you use any third-party tools and features, such as third-party speech-to-text dictation or third-party video, your use of those features is subject to the terms and policies of those third parties. If you have any questions about those terms or policies, you should contact the provider of the third-party tool.

Currently, we do not link to any third-party websites or services. If, in the future, we add links to such content, your use of any third-party websites or services shall be subject to the terms of such third-party’s terms of service and privacy policy.

How We Protect Your Personal Information

The security of your Personal Information while using OMI PULSE is very important to us. We employ a variety of technical safeguards to protect the confidentiality, integrity, and availability of your personal information including supporting Transport Layer Security (TLS)/Secure Sockets Layer (SSL) certificate technology and encryption.

How We Use Personal Information That We Collect for Business or Commercial Purposes

We may use your Personal Information, either directly or through a service provider or affiliate:

• to fulfill the purposes for which the information was provided (e.g., to provide a service or perform on a contract); to identify you in order to respond to requests, provide services or products, personalize information we provide to you, or otherwise as described below;
• to communicate with you about your account or our relationship, such as making announcements about OMI PULSE or our Privacy Policy and Notice, or Terms of Service;
• to design, improve and administer OMI PULSE;
• to improve our products and services;
• to audit and measure user interaction with our OMI PULSE, so we can improve the relevancy or effectiveness of our content and messaging;
• to develop and carry out marketing, advertising and analytics;
• to respond to your questions and otherwise provide support you request;
• to detect security incidents or monitor for fraudulent or illegal activity;
• to enable security measures (such as, to protect our platform, customers, employees and business partners);
• debugging to identify and repair errors;
• to protect our rights and to protect your safety or the safety of others;
• to investigate fraud or respond to government inquiries;
• to complete corporate transactions (from time to time, we sell, buy, merge or otherwise reorganize our businesses, and these corporate restructurings may involve disclosure of Personal Information to prospective or actual purchasers, or the receipt of it from sellers);
• to comply with laws, regulations or other legal process; or
• otherwise use your Personal Information with your consent, including in accordance with the terms of this Privacy Policy and Notice.

How Long We Retain Your Personal Information

We retain your Personal Information only for as long as is necessary for our legitimate business purposes. We will retain and use your Personal Information to the extent necessary to comply with our legal, accounting, or reporting obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes and enforce our legal agreements and policies. Additionally, we may continue to store your Personal Information contained in our standard back-ups. This applies to all categories of Personal Information in use by us.

How You Can Help Protect Your Personal Information

If you are using an account for which you registered and chose a password, you should not divulge your password to anyone. We will never ask you for your password in an unsolicited phone call or in an unsolicited email. Also, remember to sign out of the OMI PULSE platform and close your browser window when you have finished your work.

Please note that unencrypted email is not a secure method of transmission, as information in such emails may be accessed and viewed by others while in transit to us. For this reason, we prefer that you not communicate confidential or sensitive information to us via regular unencrypted email.

Children's Privacy

We do not knowingly collect information from children (as defined by COPPA) and we do not target our Platforms to children. If we learn that we have collected any information from children, we will delete it. For more information about the Children’s Online Privacy Protection Act (“COPPA”), which applies to websites that direct their services to children under the age of thirteen (13), please visit the Federal Trade Commission’s website https://www.ftc.gov/tips-advice/business-center/guidance/complying-coppa-frequently-asked-questions.

Your Privacy Rights

Depending upon the state in which you reside, you may have additional rights with respect to your Personal Information. As our operations expand, we will revise this Privacy Policy and Notice to address applicable laws. 

Cookie Notice

Our website, like almost all other websites, uses cookies and other technologies to make the website work as you expect and to collect and share information. Currently, we use secure HTTP Only, Secure cookies for Authentication and Anti-Forgery tokens.

Contact OMI

If you have questions about medical information in an account with a healthcare organization using OMI PULSE, please reach out to your healthcare organization using the contact information in their privacy policy or notice.

If you have any questions about this Privacy Policy, you may contact OMI by telephone at (201) 839-2262 or via email at security@omimanagement.com.